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Expect Consumer Resistance To Changes In The Food-Services Industry

Expect Consumer Resistance To Changes In The Food-Services Industry

In the context of an ageing population, a corresponding manpower crunch, and low rates of productivity growth, the adoption of innovative business models and technology in the food-services industry – such as ready-to-eat meals, digital services in the kitchen, skills and career upgrading of workers, and cashless ordering and payment systems (ST, Sept. 9) – makes economic sense. As it stands, furthermore, low remuneration and few benefits mean locals shun jobs within the sector, and yet the engagement of migrant workers comes with socio-political implications. Continue reading

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